Terms of Service

Platform Terms, Assumption of Risk & Liability Agreement · Version 0.1 · Last updated July 6, 2026

Part A — Terms for Everyone (clients, guardians, and coaches)

1. What Raelan is (and is not)

Raelan (“the Platform,” “we,” “us”) is a software platform that connects independent fitness professionals (“Coaches”) with the people they train (“Clients”). We provide scheduling, communication, program-delivery, and payment-processing software. We are not a gym, a healthcare provider, a trainer, an employer of Coaches, or a party to the coaching relationship. Coaches are independent businesses, solely responsible for their services, qualifications, certifications, insurance, taxes, and conduct.

2. Assumption of risk (read carefully)

Physical exercise is inherently risky. You knowingly and voluntarily assume all risks arising from training activities arranged, scheduled, tracked, or paid for through the Platform — including injury, disability, and death — whether occurring in person, online, or while following any program, workout, or advice delivered through the Platform. Programs and app content are not medical advice. Consult a physician before starting or changing any exercise program; stop and seek care if something feels wrong.

3. Release and waiver of liability

To the maximum extent permitted by applicable law, you release and forever discharge Raelan, its owners, officers, employees, and agents (the “Released Parties”) from any and all claims, damages, liabilities, and causes of action arising out of or related to (a) training services provided by any Coach, (b) your use of or inability to use the Platform, (c) interactions or disputes between Clients and Coaches, and (d) content or programs delivered through the Platform. This release does not extend to liability that cannot be waived by law (e.g., gross negligence or willful misconduct by a Released Party).

4. Disclaimer of warranties

The Platform is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-interruption. We do not vet, certify, or guarantee any Coach, program, schedule, or result.

5. Limitation of liability

To the maximum extent permitted by law: (a) the Released Parties are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits/data/goodwill; and (b) the Released Parties’ total aggregate liability for all claims relating to the Platform is limited to the greater of $100 or the platform fees you paid us in the 12 months before the claim arose. Some jurisdictions limit these limitations; in those, liability is limited to the fullest extent permitted.

6. Indemnification

You will defend, indemnify, and hold harmless the Released Parties from claims, damages, and expenses (including reasonable attorneys’ fees) arising from (a) your breach of this Agreement, (b) your content or conduct, (c) your violation of law or third-party rights, and — for Coaches — (d) the services you provide to Clients.

7. Payments (how money works on Raelan)

• Card payments are processed by Stripe; Raelan never stores full card numbers. Stripe’s own terms apply to payment accounts.
• Client account balances are prepayments for training services, not a deposit account, not insured, and bear no interest. Balances are drawn down as sessions are delivered per the Coach’s posted policies.
• A disclosed platform processing fee is added to card payments. The platform retains a commission on card-processed coaching revenue (deducted from the Coach’s share, never charged to the Client).
• Refunds of unused balance go to the account balance by default; refunds to the original payment method are handled between Client and Coach (or by support in exceptional cases). Late-cancel and no-show charges follow the Coach’s posted policy, which the Client accepts when booking.
• Chargebacks/disputes filed in bad faith are grounds for account termination and collection of amounts owed.

8. Arbitration & class-action waiver

Any dispute arising out of this Agreement or the Platform will be resolved by binding individual arbitration under the rules of the American Arbitration Association, in the county of our principal place of business or remotely. You waive any right to a jury trial and to participate in a class action. Small-claims court and injunctive relief for IP misuse are excepted. You may opt out of arbitration within 30 days of first signing by written notice.

9. The usual platform terms

• Accounts: you’re responsible for your credentials and for information you provide being accurate. One person per account.
• Acceptable use: no unlawful, abusive, or fraudulent activity; no scraping, reverse engineering, or interfering with the service.
• Content & IP: you own your content; you grant us a license to host and display it to operate the service. The Platform and its software are ours.
• Privacy: our Privacy Policy governs personal data, including health-adjacent data you choose to enter.
• Changes & termination: we may update these terms (notice + continued use = acceptance; material changes re-prompt signature) and may suspend or terminate accounts that violate them. Unused prepaid balances are settled per Section 7 on termination.
• Severability; survival: unenforceable clauses are severed; Sections 2–8 survive termination. Governing law: the law of the state of our principal place of business, without regard to conflict-of-law rules, except where the law of your state of residence necessarily applies.

Part B — Client-Specific Terms

1. Health representation. You affirm you are physically able to participate in the training you book, have disclosed relevant conditions to your Coach, and will keep emergency-contact info current in the app.
2. Your Coach’s policies bind your bookings. Cancellation windows, late-cancel and no-show charges, and session pricing are set by your Coach and shown before you book; booking = acceptance.
3. Autopay authorization. If you enable autopay, you authorize recurring charges to your saved card per the reload settings you chose, until you disable it or pause payments in Billing. Failed charges may leave sessions unpaid and collectible.
4. Outside payments (cash/Zelle/check) recorded in the app post to your balance only after your Coach confirms receipt; Raelan is not a party to, and has no liability for, off-platform payments.

Part C — Coach-Specific Terms

1. Independent contractor. You are not an employee, agent, or partner of Raelan. You control your services, schedule, pricing, and policies. You are solely responsible for certifications, first-aid/CPR readiness, insurance (professional liability strongly recommended and may be required), permits, and taxes (Stripe issues applicable tax forms for your payouts).
2. Duty of care & scope. You will provide services within your qualifications, obtain health history/waivers you need beyond this Agreement, follow applicable laws (including those governing minors), and never provide medical diagnosis or treatment.
3. Payouts & commission. Card revenue routes to your Stripe Express account minus the platform commission and any amounts you owe under this Agreement. You authorize Raelan to net commissions, refunds you initiate, and dispute costs from your payouts or to invoice you where payouts are insufficient.
4. Client data. Client information is confidential; use it only to deliver services on the Platform, and delete it on request or termination except as law requires retention. No solicitation of Clients to circumvent platform payments while an active balance exists.
5. Indemnity emphasis. Claims arising from your training services are yours (Part A §6(d)) — including claims by your Clients, their guardians, or third parties.

Part D — Minors & Guardians

A Client under 18 may use the Platform only through a parent/legal guardian who (a) creates or controls the account, (b) signs this Agreement on the minor’s behalf and in their own capacity, (c) accepts financial responsibility, and (d) assumes the risks in Part A §2 on the minor’s behalf to the extent the law permits guardian waivers.

Acceptance

You accept this Agreement in the app — by checking the box and typing your name you acknowledge that you have read, understood, and agree to be bound by it, including the assumption of risk (A§2), release (A§3), liability cap (A§5), and arbitration/class-action waiver (A§8). Your signed record (name, role, document version, and timestamp) is stored with your account.