Choose your cutoff.
1, 6, 12, 24, or 48 hours, or any time up to a week. Add a grace period after booking or rescheduling, up to a day, when cancelling is always free.
Schedule · Policies
Your policy, the same every time.
Set your cancellation cutoff and what late cancels and no-shows cost. Clients see it before they book, and every late cancel comes to you to decide.
Cutoff from 1 to 48 hours · A free-cancel grace · You decide late cancels
From booking to session
- BookedFree to cancel for the first hour, even close to the session.
- Until 24 hours beforeFree to cancel. The money goes straight back to their balance.
- Inside 24 hoursThey can ask to cancel. You decide: charge it, cancel with no charge, or keep it.
- Session timeYou mark it done, or a no-show if they did not come.
Shown with the default 24-hour cutoff and 1-hour grace.
How it works
Set it once. It runs on every booking.
Clients see it up front.
Your policy shows when they book. Before the cutoff, Cancel session is free and their credit comes back instantly. After it, they can only ask.
You decide the exceptions.
A late cancel comes to you with three choices: charge it, cancel with no charge, or keep the session. Your policy picks which one is offered first.
Where the money goes
Every outcome, spelled out.
Cancelled in time
Back to their balance.
The money set aside for the session returns to them straight away.
Cancelled late
Your call.
Charge the full session, cancel with no charge, or keep the session on the calendar.
No-show
Your setting.
Mark them as a no-show, and the session is charged if your no-show setting is on.
You cancel
Refunded to them.
A one-on-one you cancel goes back to their balance, and they are told.
Your defaults
Sensible from day one. Yours to change.
Every setting starts somewhere reasonable, and lives in one place: Scheduling settings, from your calendar.
- Open booking lets a single session at a recommended time book instantly
- Rate and session length can be set per client
- Up to five push reminders before every session, chosen by each person
Out of the box
- Open booking
- Off
- Minimum notice
- None
- Buffer between sessions
- None
- Cancellation cutoff
- 24 hours
- Free-cancel grace
- 1 hour
- Late cancels
- Charged
- No-shows
- Charged
- Session length
- 60 minutes
Who it helps
Fair to both sides, and never awkward.
For you
No more chasing a late fee by text.
Your policy is written down, shown before every booking, and applied from their balance when you choose to charge.
For your clients
They always know where they stand.
The session shows when it is free to cancel, and cancelling in time returns their credit on the spot.
Why we’re different
A policy that enforces itself, gently.
Usually
On Raelan
The policy lives in a PDF nobody read.
It shows on every booking, before they commit.
A late cancel means an awkward conversation about money.
It arrives with three choices, and one tap settles it.
A refund for an early cancel waits on you.
Cancelling in time returns their credit instantly.
Questions
Is a late cancel charged automatically?
It comes to you first: charge the session, cancel it with no charge, or keep it. Your policy decides which option is offered first.
Can I charge part of the price for a late cancel?
Not yet. A late cancel or a no-show you charge is the full session price.
Can different clients have different policies?
Not yet. Your cancellation policy applies to every client. Rates and session length can still be set per client.
What does “charged” mean for my client?
The session is paid from their Raelan balance. If they have autopay on, it tops their balance back up from their saved card.
Can I stop clients cancelling in the app?
Yes. Turn client cancellations off, and only you can cancel a session.
Are reminders sent by text or email?
Reminders are push notifications from the app. You and each client choose your own, up to five, from 5 minutes to 2 days before.
